Shipping policy

1. SHIPPING

Shipping costs are calculated at checkout and may vary depending on destination and selected shipping method.

Shipping fees typically start from $4.90 but may vary by region.

2. ORDER PROCESSING TIME

Orders are typically processed within 1–2 business days.

During peak periods (such as holidays or special promotions), processing times may be slightly extended.

You will receive a confirmation email once your order has been shipped.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times (business days):

Region Estimated Delivery Time
🇺🇸 United States 3–12 days*
🇦🇺 Australia 4–12 days
🇨🇦 Canada 3–15 days
🇪🇺 Europe 3–13 days
🇬🇧 United Kingdom 4–12 days
🇯🇵 Japan 6–8 days
🇳🇿 New Zealand 3–12 days
🇰🇷 South Korea 10–12 days
🌎 South America 12–18 days
🌍 Africa 12–15 days

*Delivery times may vary for remote areas (e.g., Alaska, Hawaii, or rural regions).

Delivery times are estimates and not guarantees.

4. CUSTOMS, DUTIES & TAXES

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are determined by local authorities and are the responsibility of the customer.

If customs fees are required, the carrier may contact you directly for payment.

5. REFUSED OR UNCLAIMED SHIPMENTS

If a shipment is refused or unclaimed and returned to us:

• A refund may be issued once the package is received back
• Original shipping costs are non-refundable
• Return shipping and customs charges (if applicable) may be deducted from the refund

If a package is abandoned at customs and not returned to us, we may be unable to issue a refund.

6. LOST OR DELAYED PACKAGES

If your package appears lost:

Please contact us at info@beosom.com with your order number.

We will investigate the shipment with the carrier and assist you in resolving the issue.

We are not responsible for delays caused by:

• Customs clearance
• Carrier delays
• Natural events
• Strikes or transportation disruptions

However, we will make reasonable efforts to assist in locating your shipment.

7. DAMAGED ITEMS

If your order arrives damaged:

Please contact us within 7 days of delivery at info@beosom.com.

Include:

• Your order number
• Clear photos of the damaged product and packaging

We will arrange a replacement or appropriate resolution.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete information is provided and the package is delivered to the supplied address, we cannot guarantee replacement or refund.

If a package is returned due to incorrect address details, additional shipping fees may apply for reshipment.

9. CONTACT INFORMATION

OSOM Health
Operated by MB GUD LIFE
Email: info@beosom.com
Phone: +37062404242 (temporarily unavailable)